Refund policy

At Joy and Jannah we want you to be happy with your purchase.

All products are sold on a non-returnable basis unless damaged or defective. We try to ensure all items are carefully wrapped and protected; however, If you have received a damaged or defective product(s), we ask that you send us an email at info@joyandjannah.com with your order number & a photo as proof of damage.

We will then confirm how to arrange for a refund to be processed or the product replaced.

If you have a query that isn’t answered here, please contact info@joyandjannah

Please note that return postage costs are the responsibility of the customer and will not be covered by Joy and Jannah.